Frequently Asked Questions — 365gem

Visit 365gem.cam and click the registration button. You will need to provide your full name, date of birth, email address, mobile number and a secure password. Once submitted, check your email for a verification link. After verifying your email, your account is active and you can log in, complete KYC and make your first deposit.

You must be at least 18 years old to register — or the higher minimum required by the operator's licensing jurisdiction, whichever applies. 365gem takes age verification seriously and conducts KYC checks on all accounts before withdrawals are processed. If age cannot be confirmed, the account will be suspended and deposits returned.

No. Each individual is permitted one registered account only. Opening duplicate accounts — whether under the same name, a different name, or using alternative contact details — is a breach of the Terms and Conditions. 365gem will close all duplicate accounts and may forfeit any associated balances or winnings linked to those accounts.

To complete KYC you will need a valid government-issued photo ID — your CNIC (Computerised National Identity Card) or passport is accepted — and a recent proof of address such as a utility bill or bank statement dated within the last three months. All documents must be legible, current and in the name that matches your registered account details.

Click Forgot password? on the login screen and enter the email address linked to your account. You will receive a password reset link by email within a few minutes. Follow the link to set a new password. If you do not receive the email, check your spam folder or contact support via live chat for assistance.

Log into your account and navigate to Account Settings to update your contact number or email address. Changes to legal name or date of birth require documentary evidence and must be processed through support — contact the team via live chat or email. Keeping your details current is important for smooth KYC and withdrawal processing.

Available deposit methods are displayed in your account dashboard and may vary over time. Payment options commonly used by Pakistani players — such as mobile wallets and bank transfers — are referenced for context. Important: payment provider names are mentioned for familiarity only. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah do not imply endorsement of gambling by those providers or any affiliation with 365gem.

Minimum deposit thresholds vary by payment method and are displayed clearly in your account dashboard before you confirm a transaction. 365gem supports low entry amounts to ensure the platform is accessible without pressuring players to commit large sums. Check the deposit section in your account for the current minimum applicable to your selected method.

Go to the Withdrawal section in your account dashboard, select a method and enter the amount you wish to withdraw. Withdrawals require completed KYC verification before they can be processed. Funds are generally returned to the same payment method used for the corresponding deposit. Processing times vary by method and are displayed as estimates — they are not guaranteed timeframes.

Processing times can be affected by pending KYC verification, an ongoing security review, or the processing schedule of the selected payment method. If your withdrawal has been pending for longer than the estimated window shown at the time of request, please contact support via live chat with your account details and the transaction reference. Our team will investigate and provide an update within 24 hours.

Account currency options are confirmed during registration and in your account settings. Where PKR is available as an account currency, transaction amounts will be displayed in Rs. If your account operates in a different currency, any conversion is handled automatically at the applicable exchange rate at the time of the transaction. Check your account dashboard for the currencies currently supported.

365gem covers a wide range of sports markets including cricket, football, tennis, basketball, hockey and UFC/MMA. For Pakistani users, cricket is a highlight — you can bet on Pakistan national team matches, PSL Twenty20 fixtures, ICC tournaments and bilateral series. Football leagues and international competitions are also covered, along with live in-play betting on selected events.

Live betting allows you to place wagers on sporting events that are already in progress. Odds update in real time to reflect the match situation — so during a PSL fixture, for example, you can bet on the next wicket, the next over's runs, or the match winner as play unfolds. Live markets can be suspended temporarily when a key moment is about to occur, and bets are only confirmed once the platform returns a successful acceptance.

365gem offers a full live casino section with real dealers streaming professionally operated tables for games including roulette, blackjack, baccarat and game show formats. The platform also hosts a large library of slot games from leading software providers, covering classic reels, video slots and jackpot titles. Table game variants — including different rule sets for blackjack and poker — are available in both live and RNG formats.

Odds on 365gem are displayed in decimal format by default, which makes it straightforward to calculate your potential return — simply multiply your stake by the decimal odds. For example, a Rs 1,000 bet at odds of 2.50 would return Rs 2,500 (Rs 1,500 profit plus your Rs 1,000 stake). You can check the account settings panel for display preferences available on your account.

If a sporting event is officially abandoned, cancelled or postponed without a result being reached within the timeframe specified for that market, your stake will be refunded to your account. Settlement follows the official governing body's ruling — for cricket, that means the relevant cricket board's official scorecard. In cases of partial completion, the specific market rules determine whether the bet stands or is voided.

The welcome offer for new accounts is detailed in the relevant promotion's terms and conditions, which you should read in full before claiming. All bonuses are subject to wagering requirements — you need to wager the bonus amount (or bonus plus deposit, depending on the offer) a specified number of times before winnings become withdrawable. Eligible games, minimum odds, time limits and exclusions are stated in each promotion's specific terms.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before any winnings from that bonus can be withdrawn. For example, a 20x wagering requirement on a PKR 2,000 bonus means you need to place a total of PKR 40,000 in qualifying bets. Progress toward the requirement is tracked in your account. Not all games contribute equally — check the promotion's terms for the contribution rates of specific game types.

Yes — 365gem runs reload bonuses, cashback promotions and seasonal offers for existing account holders. Availability, eligibility criteria and terms vary by promotion. Promotional offers are communicated via the promotions section in your account and through email notifications (if you have opted into marketing communications). Each offer has its own specific terms, including minimum deposit requirements and opt-in steps.

Bonus funds may be forfeited if the wagering requirement was not met within the stated time limit; if a withdrawal was requested before the wagering requirement was completed; or if the account was found to have engaged in bonus abuse, multi-accounting or any prohibited conduct as defined in the Terms and Conditions. If you believe a bonus was removed in error, contact support with your account details and the relevant promotion.

Yes. All bonus funds and free bets carry an expiry date, which is specified in the individual promotion's terms at the point of claiming. Once the expiry time passes, any unused bonus funds and associated winnings are removed from your account automatically. The expiry clock begins from the point the bonus is credited to your account, not from when you first use it, so it is important to check the deadline before claiming an offer.

Use a strong, unique password that you do not use on any other platform. Never share your login credentials with anyone — 365gem staff will never ask for your password. Be cautious of phishing messages impersonating 365gem via SMS, WhatsApp or email asking you to click a link or provide account details. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

365gem provides deposit limits, loss limits, session time limits, reality-check notifications, cool-off periods and self-exclusion — all available within Account Settings without needing to contact support. These tools are designed to help you maintain control over your gambling. If you activate self-exclusion, the account is locked for the chosen period and cannot be reopened early. Full details are on the Responsible Gambling page.

Go to Account Settings → Responsible Gambling → Self-Exclusion, choose your exclusion duration (minimum 6 months), and confirm. Your account will be locked immediately. If you need assistance or cannot access your account to apply self-exclusion, contact support via live chat or email and we will apply the exclusion on your behalf without delay. Self-exclusion cannot be reversed before the agreed period ends.

Online gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. 365gem does not claim to be authorised by any Pakistani government authority, the PTA, or the State Bank of Pakistan. It is your sole responsibility to verify whether accessing this platform is lawful in your jurisdiction before registering or placing any bets. Nothing on this page constitutes legal advice.

The quickest way to reach us is via the live chat widget available on the platform, which is staffed 24 hours a day, 7 days a week. You can also email us at [email protected]. Our team handles queries in English, and Urdu assistance is available on request. For account-specific queries, please have your registered email address ready so we can locate your account quickly.