Gambling on 365gem should be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page explains our commitment to safe play, the tools available in your account, how to spot warning signs early, and where to find support if you need it.
365gem is an adults-only platform. The minimum age to register, deposit or place any bet is 18 years, or the higher minimum required under the operator's licensing jurisdiction — whichever applies. Age restrictions exist because gambling can cause serious harm to young people who do not have the financial independence or emotional maturity to manage its risks appropriately.
We verify the age of all users as part of the KYC process. If we are unable to confirm that you meet the minimum age requirement, your account will be suspended and any deposits will be returned. These checks are not optional — they are a core part of how 365gem operates responsibly.
If you are a parent or guardian and you suspect a minor is accessing the Platform using your device or account details, please contact our support team immediately. We will act swiftly to investigate and suspend the relevant account pending verification.
Underage gambling is illegal and harmful. If you are under 18 (or the applicable higher minimum age in your jurisdiction), you must not register or use 365gem. If you are already registered and you are not of legal age, please close your account by contacting support immediately.
Or higher where the operator/license jurisdiction requires it.
All users must verify identity before withdrawals. CNIC or passport accepted.
Keep your credentials private. Do not share account access with minors or third parties.
Use device-level parental controls and filtering software if minors share your devices.
Every 365gem account includes a full suite of responsible-gambling controls. You don't need to call support or wait for approval — activate them directly from your account settings at any time.
Set a maximum amount you can deposit per day, week or month. Once the limit is reached, further deposits are blocked until the period resets. You can reduce a deposit limit immediately; increases take effect after a 24-hour cooling-off period.
Set a ceiling on the net losses you are willing to sustain per day, week or month. When your net loss reaches the threshold, betting is paused for the rest of that period. Like deposit limits, reductions apply immediately and increases require a cooling-off period.
Set a maximum duration for individual gaming sessions. When the time limit is reached, you'll be logged out automatically. You can also configure reality-check notifications that appear at regular intervals — say, every 30 or 60 minutes — to remind you how long you've been playing.
A cool-off period (also called a "time out") temporarily suspends your account for a period of your choosing — typically 24 hours, 7 days or 30 days. During a cool-off, you cannot log in, deposit or bet. The period runs in full before access is restored.
Self-exclusion is a permanent or long-term suspension of your account. You set the exclusion period — minimum 6 months — and during that time, the account is locked and cannot be reopened, regardless of whether you change your mind before the period expires. Self-exclusion cannot be reversed early.
Reality check pop-ups appear at configurable intervals during your gaming session, displaying how long you have been playing and how much you have won or lost in that session. They give you the chance to take stock and decide whether to continue, take a break or stop altogether.
How to access these tools: Log into your 365gem account and navigate to Account Settings → Responsible Gambling. All tools listed above are available there. If you have difficulty finding or activating any tool, contact our support team via live chat and we will assist you immediately — 24/7, in English or Urdu.
Our systems monitor account activity for patterns associated with problem gambling — rapid loss escalation, session-length spikes, repeated deposit-withdrawal cycles. When patterns of concern appear, our team may reach out proactively, regardless of whether self-imposed limits are in place.
We know that discussing a gambling concern is easier in the language you're most comfortable with. Our support team is available in both English and Urdu, 24 hours a day, seven days a week — via live chat and email at [email protected].
Understanding the mathematical edge of the games you play is part of gambling responsibly. 365gem displays decimal odds clearly for sports markets and makes Return-to-Player (RTP) percentages visible for slot games where providers supply that data.
365gem supports low minimum bet and deposit amounts specifically so that players don't feel pressured to wager more than they can afford in order to use the platform. Gambling should fit within a clearly defined entertainment budget — just like a night out or a PSL match ticket.
Our self-assessment questionnaire (see below) is available to all users at any time. It takes under two minutes to complete and helps you reflect on your relationship with gambling. There are no right or wrong answers — it's a private, honest check-in with yourself.
365gem does not send promotional messages to players who have set self-imposed limits, taken a cool-off period, or raised a concern with support. Responsible gambling is not compatible with continued marketing pressure — so we stop it at the account level.
Problem gambling doesn't always look like what people imagine. It doesn't require daily gambling or large losses. The warning signs can be subtle — and they often develop gradually over time. Being aware of them early makes a real difference.
If you recognise any of the signs below in yourself — or if someone close to you has raised concerns about your gambling — please take it seriously. Contact our support team or refer to the support resources listed further down this page.
You are not alone. Problem gambling affects people across all income levels, occupations and cities — from Karachi to Islamabad. Seeking help is a sign of strength, not weakness.
Spending more money on gambling than you originally planned, repeatedly
Chasing losses — continuing to bet in an attempt to recover money already lost
Gambling with money set aside for essential expenses such as rent, food or bills
Feeling irritable, anxious or low when not able to gamble
Concealing the extent of gambling from family members or close friends
Borrowing money or taking loans specifically to fund gambling activity
Thinking about gambling constantly — while at work, during meals, at night
Failed attempts to cut down or stop gambling, despite genuinely wanting to
Using gambling as a way to escape personal problems, stress or low mood
Experiencing significant financial, relationship or professional consequences linked to gambling
Reflect honestly on the questions below. If you answer "yes" to three or more, we strongly encourage you to use one of the account tools above or reach out to a support resource.
Have you ever spent more time or money gambling than you intended to at the start?
Have you felt the need to bet with increasing amounts of money to get the same level of excitement?
Have you tried and failed to cut back or stop gambling?
Do you gamble to escape worries, stress, anxiety or difficult feelings?
Have you lied to family members or friends about how much you gamble?
Has gambling caused significant financial strain in the past 12 months?
Have you borrowed money, sold items or missed payments because of gambling losses?
Has a family member, friend or colleague expressed concern about your gambling?
What to do next: If you answered "yes" to three or more questions, consider setting a deposit or loss limit immediately, or activating a cool-off period. If you answered "yes" to five or more, we encourage you to self-exclude and to speak with a support professional. Our team is available 24/7 to help you activate any of these tools.
If gambling has become a problem for you or someone you care about, reaching out is the most important step you can take. The following channels are available.
Our team is available 24/7 via live chat and email. Contact us to activate self-exclusion, set limits or raise a concern. English and Urdu assistance available.
Speaking to a family member, close friend or trusted religious figure about a gambling concern can be an important first step. You don't need to handle this alone.
A qualified psychologist or counsellor experienced in addiction and behavioural issues can provide structured support. Ask your doctor for a referral in your city — Karachi, Lahore, Islamabad, Rawalpindi or elsewhere.
International responsible-gambling bodies such as GamCare and Gamblers Anonymous provide information, self-help resources and referral pathways. Details of the relevant organisation for your jurisdiction are available on request from our support team.
These are not statements we make once and forget. They describe operational standards that apply every day, across every account, on our platform.
We built 365gem because we believe a fair, transparent gaming platform can exist — one that treats players as adults who deserve honest information and genuine tools to manage their play.
Responsible gambling is not a legal formality for us. It's part of what the platform is. We want our users in Karachi, Lahore, Islamabad and every other city in Pakistan to enjoy 365gem in the same way they'd enjoy any other form of entertainment — with a clear budget, a time limit, and a plan to stop when it's time.
If something isn't working for you — if the tools aren't visible, if a limit isn't applying correctly, or if you need help — please tell us. We take every feedback seriously.
Set your limits before you play, understand the tools available to you, and enjoy the platform as entertainment. Your wellbeing comes first.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling may not be legal in your jurisdiction. Verify local laws before participating. 365gem is not affiliated with or endorsed by any Pakistani government body.